Health Office Administrator Diploma

About the Program

The Health Office Administrator Diploma program at IBT College in Toronto is designed to prepare you for a rewarding career in healthcare administration. You’ll gain essential skills in medical terminology, health office procedures, billing systems, and professional communication — giving you the confidence to manage the front desk and daily operations of medical offices, clinics, hospitals, and other healthcare facilities.

How You Will Develop New Skills

At IBT College, we believe the best way to learn is by doing. All your classes take place in an office style lab where you use real software and tools just like you would on the job. Instead of having separate lab time, you learn by working on tasks, making mistakes, and improving with the support and guidance of your instructors

Program Modules

The Health Office Administrator Diploma program at IBT College equips you with practical, job-ready skills for success in Canada’s healthcare and administrative sectors. Explore the comprehensive modules designed to prepare you for a dynamic medical office environment:

• Communication Essentials
  Develop effective communication skills to interact professionally with patients, healthcare teams, and office staff.
• Microsoft Office
  Gain hands-on experience with Microsoft Office applications commonly used in healthcare and business settings.
• Excel
  Learn to create and manage spreadsheets for scheduling, data tracking, and billing tasks.
• Word
  Master document creation and formatting for medical correspondence and patient records management.
• PowerPoint
  Build presentation skills to support staff training, meetings, and patient education.
• Access
  Understand database management to securely organize patient and administrative information.
• Outlook
  Manage emails, calendars, and appointments efficiently within a busy healthcare office.
• Business Communications
  Enhance professional writing and interpersonal communication tailored to medical administrative roles.
• Office Procedures
  Learn daily operations, workflow management, and patient service standards in a medical office setting.
• Accounting Essentials
  Acquire foundational bookkeeping and accounting skills relevant to medical billing and office finance.
• Health Care Terminology
  Master key medical terms to accurately communicate and understand healthcare documentation.
• Anatomy and Body Systems
  Gain essential knowledge of human anatomy to better manage medical records and reports.
• Records Management & Scheduling
  Learn effective appointment scheduling and electronic health record (EHR) management to maintain secure patient data.
• Health Office Transcriptions
  Practice accurate transcription of physician notes and clinical documents.
• Health Office Billing
  Understand billing procedures, insurance claims processing, and fee schedule management in Canadian healthcare offices.
• Canadian Medical Law and Ethics
  Study legal standards, patient privacy laws, and ethical responsibilities critical to healthcare administration in Canada.

Career Opportunities

Graduates of the Health Office Administrator Diploma program are prepared for a wide range of administrative roles in healthcare settings, including:

• Health Office Administrator
• Medical Office Assistant
• Medical Administrative Assistant
• Clinic Assistant
• Medical Transcriptionist
• Health Administrator Assistant
• Clinic Office Manager
• Patient Care Coordinator
• Patient Services Representative
• Medical Receptionist
• Records and Scheduling Coordinator
• Billing and Insurance Clerk
• Healthcare Office Supervisor

With practical training and industry‑focused modules, you’ll be ready to support healthcare teams, manage patient records and billing, and help clinics and medical offices run smoothly.

Job opportunities

A graduate from this program can work as:

• Medical Office Assistant
• Medical Administrative Assistant
• Clinic Assistant
• Medical Transcriptionist
• Health Administrator Assistant
• Clinic Office Manager
• Patient Care Coordinator